Covid-19 Resources

• Testing Locations
• Upgrades & Changes

What to expect when scheduling & confirming your visit

• When we call to schedule &/or confirm your visit, we will go through a series of pre-screening questions. These questions will be asked several times prior to your visit, both via phone & email/text, in order to ensure your safety & that of the office team.
• To ensure your safety, we are staggering patient visits & extending time between patient visits. This is resulting in lengthened appointment times & fewer patients being seen per day. Please bear with us when scheduling, as we are trying to accommodate everyone as best we can.

Prior to your visit & arrival

• Please brush your teeth & rinse with mouthwash prior to coming to your appointment.
• Please wear a mask to your appointment. Both our office & the building require that a mask be worn at all times.
• At this time, we would like everyone to come to their appointment alone or have their companions remain in the car or building lobby. This will help with social distancing & help us maintain a safe environment for all our guests & team members.
• Please limit the items you bring with you to your visit.
• When you arrive at our office (parking garage or building lobby), please follow the check-in procedures outlined below.
• We will offer you hand sanitizer, check your temperature & escort you to a treatment room.
• You will have an in-room pretreatment rinse prior to your procedure/exam/cleaning.

Check-In Protocol

• Call or text the office when you arrive. Please remain in your vehicle or the lobby until we have the treatment room ready for you.
• Once we are ready to see you, we will call or text for you to come up.
• If you need to use the restroom, please do so at this time. The code for the ninth-floor women’s room is 7379. The code for the ninth-floor men’s room is 9737.

Upgrades & changes to our office

• We are busy making significant upgrades & changes to our office for your safety & that of our team. We have always followed CDC & OSHA guidance with regards to sterilization & disinfection protocols. We have opted to go above & beyond the current recommendations to ensure the safety of all those who enter our practice. These upgrades include, but are not limited to:
  • Phased reopening:
    • We will only be seeing one patient at a time in the office when we first reopen.
    • As we restart our hygiene practice, thanks to a phased reopening, we will be able to maintain a staggered entrance of patients.
  • Enhanced disinfection techniques:
    • We will be wiping down high-touch surfaces in the waiting room (chairs, door handles, countertops, etc.) after each patient enters/exits the room
    • We have installed no-touch hand sanitizer & soap throughout the office.
    • By spacing out patient visits, we are able to use an ultra-low volume fogger & a non-toxic disinfectant approved by the CDC to be effective against SARS-CoV-2, the virus that causes COVID-19, between patients to further disinfect each treatment room.
  • We have added HEPA filtration units throughout the practice as well as various other types of air filtration units.
  • The lobby space was redefined to be more practical for social distancing & easier to disinfect.
  • Sneeze guards were installed at the front desk.
  • High-touch surfaces & items in the waiting area (including but not limited to magazines, books, coffee station, water, charging station & coat rack) have been removed at this time. We apologize for the inconvenience but want to ensure the safety of all of our guests & team members.